Terms

Terms of Service

Effective from 20 October 2026 · Version 2

This is an English translation of the Finnish terms. If the versions differ, the Finnish version prevails.

01Parties and scope

The service is provided by NSolutions (Business ID 3246406-1, Kokkola), hereinafter "NSolutions". The Customer is a company or organisation that orders the service for its business, hereinafter the "Customer".

These terms apply to all NSolutions services: ready-made solutions, custom solutions and their maintenance. The service is intended for businesses only, so the Finnish Consumer Protection Act does not apply. If the parties have agreed otherwise in writing, the written agreement takes precedence over these terms.

The agreement is formed when the Customer starts a subscription on the payment page or accepts a quote in writing. The quote and its appendices form part of the agreement. The service descriptions and prices of the ready-made solutions are set out in the appendices to these terms.

02Service

NSolutions designs, builds and maintains digital solutions for businesses, such as websites, ordering, booking and payment systems, invoicing, customer databases, automations, integrations and admin dashboards. The services are used in a web browser and do not include any hardware unless otherwise agreed.

The content of the service is determined by the service description of the selected ready-made solution (appendices) or by the quote made to the Customer. NSolutions continuously develops the service. Features may change, but the agreed core functions will be retained for the duration of the contract term.

03Implementation and setup

Setup includes configuring or building the solution, importing the Customer's data into the system, connecting it to the Customer's web address and training staff, to the extent agreed in the service description or quote. For custom solutions, the content, price and schedule are agreed in the quote.

The Customer provides the necessary information and materials, such as texts, prices and images, and is responsible for their accuracy and for the rights to use them. The costs and management of the Customer's own web address (domain) are the Customer's responsibility unless otherwise agreed.

04Prices and payment

The price of the service consists of a one-time setup fee and a monthly fee. Prices for ready-made solutions are stated in their service descriptions (appendices), and prices for custom solutions in the quote. Additional development is priced separately and agreed before the work begins.

Setup	One-time fee, charged when the subscription starts
Monthly fee	Charged monthly in advance
Value added tax	Prices are final. NSolutions is not liable for VAT (small-scale business activity, section 3 of the Finnish Value Added Tax Act (AVL)), so no VAT is added to the prices.

Payments are charged automatically to the payment card provided by the Customer or by SEPA Direct Debit through the Stripe payment service. The first charge is made when the subscription starts, and subsequent charges on the same day each month. The Customer receives a receipt and an invoice by email for each charge, and can change the payment method and download past receipts in the admin dashboard.

NSolutions gives notice of price changes by email at least 60 days in advance. If the Customer does not accept the change, it may terminate the agreement to end before the change takes effect.

The monthly fee does not include the payment processing fees charged on online payments made by the Customer's own customers. These fees are charged by the payment service provider directly from the Customer's own payment service account.

05Late payment and suspension of service

If a charge fails, Stripe will retry it, and the Customer will receive a notification by email and in the admin dashboard. If payment is more than 7 days overdue, NSolutions is entitled to suspend the service:

• customer-facing functions, such as online ordering or booking, are paused, and the site states that the service is temporarily unavailable
• the admin dashboard shows only the payment page
• the Customer's website otherwise remains visible, and orders and bookings received before the suspension can be processed to completion

The suspension is carried out at night and not during opening hours. The service is restored automatically as soon as payment has been made. If payment is more than 30 days overdue, NSolutions may terminate the agreement with immediate effect.

06Term and termination

The agreement is valid until further notice and has no minimum term. The Customer may terminate the agreement at any time in the admin dashboard or by email to info@nsolutions.fi. The service remains available until the end of the paid month, and nothing further is charged after that.

NSolutions may terminate the agreement with 60 days' notice. Either party may terminate the agreement with immediate effect if the other party materially breaches the agreement and fails to remedy the breach within 14 days of written notice.

07Refunds and credits

• The setup fee is non-refundable, as it covers setup work already performed.
• The monthly fee is not refunded for a month that has already begun when the agreement is terminated. The service remains in use until the end of the month.
• Credit for outages: if the service has been completely unavailable for a continuous period of more than 24 hours for a reason attributable to NSolutions, the Customer will, on request, receive a credit for the share of the monthly fee corresponding to that period. The credit is applied to the next charge or refunded to the payment method.
• An incorrect or duplicate charge is always refunded in full.

Refund and credit requests: info@nsolutions.fi.

08Maintenance and support

The monthly fee includes server costs, maintenance, security updates, bug fixes and new versions of the service. Support is available by email and phone on weekdays. NSolutions aims to fix faults that prevent use of the service as soon as possible, including in the evenings and at weekends.

NSolutions aims to keep the service available without interruption but does not guarantee uninterrupted operation. Maintenance breaks are carried out outside opening hours whenever possible. New features requested by the Customer and extensive changes are additional work, which is agreed separately.

09Customer responsibilities

• The Customer is responsible for the information shown in the service to its own customers, such as products, services, prices, opening hours and delivery or booking terms.
• The Customer is responsible for its own business operations and the permits and regulations that apply to them, as well as for its own terms and privacy policy for its own customers. Industry-specific responsibilities are described in the appendices.
• If the solution includes online payments, the Customer needs its own payment service account (for example Stripe) and is responsible for complying with its terms.
• The Customer keeps usernames and passwords confidential and reports it without delay if it suspects that they have fallen into the wrong hands.

10Third-party services

The service runs on Google's cloud service (Google Cloud / Firebase, data stored in the EU). Payments are processed by Stripe. Other established services may be used for maps, emails and notifications. NSolutions is not responsible for these services' own outages or changes, but will do its best to limit their impact.

11Data and rights

The Customer's data belongs to the Customer. This includes, for example, orders, bookings, the customer database, product and service information, images and sales data. When the agreement ends, NSolutions will, at the Customer's request, deliver the data in a common file format within 30 days. After that, the data will be deleted unless the law requires it to be retained.

The software, its source code and the system architecture are the property of NSolutions, including any parts customised for the Customer, unless otherwise agreed in the quote. The Customer's own materials, such as its logo, texts and images, belong to the Customer. For the duration of the agreement, the Customer has the right to use the service in its own business. NSolutions may mention the Customer as a reference only with the Customer's permission.

12Processing of personal data

With regard to the personal data of the Customer's own customers, such as the names, contact details and addresses of those placing orders or bookings and of members, the Customer is the controller and NSolutions is the processor (EU General Data Protection Regulation (GDPR), Article 28). NSolutions undertakes to:

1. process personal data only to provide the service and in accordance with the Customer's instructions
2. ensure that persons processing the data have committed themselves to confidentiality
3. protect the data with appropriate technical and organisational measures, such as encrypted connections, restricted access rights and login authentication
4. use only reliable services as sub-processors (currently Google Cloud / Firebase, EU region) and give advance notice of new sub-processors, allowing the Customer to object to the change
5. assist the Customer in responding to data subjects' requests, such as requests for access to and erasure of data
6. notify the Customer without undue delay if a data security breach affects the Customer's data
7. return or delete the data at the end of the agreement in accordance with section 11
8. provide the Customer with the information necessary to demonstrate compliance with these obligations

Depending on the solution, the data processed includes name, phone number, email address, address, order, booking and payment history, and loyalty and membership data. The data subjects are the Customer's own customers, and the data is processed to provide the Customer's service, such as handling orders and bookings and maintaining customer benefits. At the Customer's request, the parties may also conclude a separate data processing agreement on this.

As controller, NSolutions processes the data of the Customer's contact persons and billing data. This is described in the privacy policy.

13Limitation of liability

NSolutions' liability under the agreement is limited to direct damages, and its maximum amount is the total of the monthly fees paid during the three months preceding the damage. NSolutions is not liable for indirect damages, such as lost sales, profit or goodwill. The limitations do not apply to damage caused intentionally or through gross negligence.

14Force majeure

Neither party is liable for delay or damage caused by an impediment beyond its control that it could not reasonably have taken into account. Such impediments include, for example, a widespread telecommunications or power outage, a widespread disruption at a cloud service provider, an order by a public authority, a natural phenomenon or industrial action.

15Changes to the terms

NSolutions may change these terms by giving notice by email at least 30 days in advance. If a change is materially disadvantageous to the Customer, the Customer may terminate the agreement to end before the change takes effect. The current version is always available on this page.

16Governing law and disputes

The agreement is governed by the laws of Finland. The parties will first seek to resolve any disagreements through negotiation. If no agreement is reached, disputes will be settled in the District Court of Ostrobothnia.

APPENDIX ARestaurant ordering system

Content: the restaurant's own ordering page and management: online orders and payments, real-time order tracking, order processing, point of sale, kitchen display, delivery and driver view, loyalty programme, campaigns, gift cards, menu boards and printouts, reports and notifications. More detailed description: nsolutions.fi/restaurants.

Price: as per quote.

Restaurant's specific responsibilities: the restaurant is responsible for allergen and ingredient information, rules concerning alcohol and age-restricted products, compliance with food legislation, and its delivery areas and delivery terms.